Refund policy

Return & Refund Policy

At StarSweetGoodies, we take pride in delivering fresh, delicious treats straight to your door. Due to the nature of our products, all sales are final — but we’re committed to making things right if something isn’t perfect.

All Sales Are Final

Because we sell food products, we do not accept returns or exchanges. This is to ensure the safety and freshness of all our snacks and candy.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong items, please contact us within 3 days of delivery at [your support email] with the following:

  • Your order number

  • Photos of the damaged or incorrect items

  • A brief description of the issue

Once reviewed, we’ll gladly issue a replacement or store credit where applicable.

Melted Items Disclaimer

Some items may melt during transit in warmer months. We highly recommend adding an ice pack at checkout. StarSweetGoodies is not responsible for melted products if an ice pack was not added.

Shipping Issues

We are not responsible for:

  • Delays caused by carriers (USPS, UPS, etc.)

  • Incorrect addresses entered at checkout

Please double-check your info before placing your order.

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Return & Refund Policy

At StarSweetGoodies, we take pride in delivering fresh, delicious treats straight to your door. Due to the nature of our products, all sales are final — but we’re committed to making things right if something isn’t perfect.

All Sales Are Final

Because we sell food products, we do not accept returns or exchanges. This is to ensure the safety and freshness of all our snacks and candy.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong items, please contact us within 3 days of delivery at starsweetgoodies@gmail.com with the following:

  • Your order number

  • Photos of the damaged or incorrect items

  • A brief description of the issue

Once reviewed, we’ll gladly issue a replacement or store credit where applicable.

Melted Items Disclaimer

Some items may melt during transit in warmer months. We highly recommend adding an ice pack at checkout. StarSweetGoodies is not responsible for melted products if an ice pack was not added.

Shipping Issues

We are not responsible for:

  • Delays caused by carriers (USPS, UPS, etc.)

  • Incorrect addresses entered at checkout

Please double-check your info before placing your order.

If you have any questions, email us at starsweetgoodies@gmail.com — we’re happy to help!